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Here's What's New in Support
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You must be logged in to view this section.
Web Site Visitor? Go to the User Login section in the right
sidebar, then login in with this:
E-mail: visitor@leica.com
Password: visitor
Current Customers: Please sign in with your customer account login to view the Support
and Licensing sections. To request a new or re-issued login, use the links in
the right sidebar.
Customers with Software Maintenance (SWM) have logins that grant access to
various sections of My Support, depending on permissions associated with your
record’s type (Employee, Portal User, License Administrator, and Portal
Administrator):
-Employee
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Manage My Account (maintain individual contact information)
-Portal User
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Manage My Account (maintain individual contact information)
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My Products (view listing of products owned)
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SWM Support Knowledgebase (search the record of resolved support cases)
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Create Support Incident (create a new support case)
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View Support Incident (view and update existing support cases)
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Enhancements (view and download software enhancements)
-License Administrator
All the privileges of a Portal User, plus:
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Product Licensing (generate license files online, view all existing issued
licenses, and see what products remain to be licensed)
-Portal Administrator (limit of two per company)
All the privileges of a Portal User and License Administrator, plus:
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Manage Company Logins (add employees and set privileges)
If you believe you should be a Portal User or License Administrator, please
send us a request to update your record or to notify your company's license or
portal administrators. You can do so by clicking here:
New Account Request
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